Addison White, a Group Exercise Manager at Melbourne Baths, shares his journey in the fitness industry and his role in creating experiences for both members and instructors. He started as a music production student and got into fitness after gaining weight. He fell in love with group exercise and became an instructor. Eventually, he transitioned into management and landed his current role. Addison enjoys creating experiences and supporting his instructors. He believes that group exercise managers play a crucial role in retaining members and should have the time and resources to focus on creating engaging experiences. In this conversation, Tony and Addison discuss the challenges and skills required for effective GXM (Group Exercise Management). They highlight the importance of building relationships with instructors and creating a positive team culture. They also emphasise the need for flexibility and adaptability in managing different personalities and addressing conflicts. Addison shares his experience of dealing with pushback from instructors and implementing changes to improve communication and efficiency. They discuss the importance of involving the team in decision-making processes and the value of open communication and feedback. They also touch on the significance of being present and engaged with members to create a sense of community. Addison emphasises the need to support and lift up instructors, and Tony highlights the importance of having open conversations and finding common ground.  

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Takeaways  

• Upskilling instructors and providing ongoing education is crucial for GXM

• Confidence in making phone calls is important for effective communication

• Understanding the demographics of the club is key when planning launches

• Supporting and lifting up instructors is essential for success 

• Open conversations and finding common ground are important for effective management