Shiv, a Group Exercise Manager and Les Mills Trainer / Presenter, shares her journey into the fitness industry and her experiences with different programs. She started in reception at a gym and was introduced to Body Step, which she fell in love with. Shiv emphasises the importance of knowing when to break up with a program and try something new. She discusses her journey to becoming a Les Mills trainer and the challenges she faced. She emphasises the importance of being emotionally ready for opportunities and the value of feedback. Shiv also talks about her role as a Group Exercise Manager and the fulfilment she finds in supporting her team and building a strong community. In this final part of the conversation, Shiv and Tony discuss instructor recruitment in the fitness industry. Shiv believes that instructor recruitment is a club problem, not an industry problem. She emphasises the shift in power from clubs to instructors post-COVID, with instructors now having more options and being pickier about where they teach. They discuss the challenges of finding cover instructors and the use of Facebook groups and WhatsApp for this purpose. Tony introduces the concept of using an app like CoverMe to streamline the cover process and improve compliance.