Jacinta shares her journey into the fitness industry and her role as a Group Exercise Manager. She started going to the gym at 15 and fell in love with group classes. She has been an instructor for eight years and became a Group Exercise Manager three years ago. Jacinta is passionate about group exercise and wanted to give back to the gym that has given her so much. She finds the role rewarding, especially when members appreciate the classes and instructors. The gym now has a supportive management team that values group fitness. The conversation in this part focuses on the importance of group exercise in gyms and the challenges of building and managing a team of instructors. It also touches on the significance of member feedback and the need for continuous improvement in the group exercise space. In this conversation, Jacinta and Tony discuss the challenges and responsibilities of being a Group Exercise Manager. They touch on topics such as building a team, dealing with different personalities, handling conflict, and delivering feedback. Jacinta shares her experiences and insights, emphasising the importance of professionalism, creating a safe and inclusive environment, and prioritising member satisfaction. She also discusses the lack of time as a major challenge in her role. Overall, the conversation provides valuable perspectives on the role of a Group Exercise Manager and the skills required to excel in this position. So grab your favourite beverage, sit back and enjoy this episode. #groupex #fitnessindustry #groupexerciseinstructor #groupexercise #groupfitnessinstructor #groupfitness #groupexercisemanager #groupexercisemanagement #vision #goals #managementskills #teambuilding